Refunds

In short

• Joining is free. A free account has no payment to refund.
• If you bought a paid plan and nothing has been installed yet, you get a full refund within 14 days of payment.
• You can cancel a subscription at any time. Cancellation takes effect at the end of the term.
• Refunds go back to the payment method you used.

One-time setup

If you write to us within 14 days of payment and nothing has been installed with your account in that time, we refund the full fee. We do not ask why.

Once you approve and start the setup, the service has been delivered. In that case there is no refund.

If the setup could not be completed because of an error on our side, write to us. We first try to fix it. If we cannot, we refund the full fee even if the 14 days have passed.

Monthly and yearly subscription

First payment

If you write to us within 14 days of your first payment and nothing has been installed in that time, we refund the full fee and close the subscription.

Cancelling

You can cancel your subscription from your account at any time. Cancellation takes effect at the end of the term you paid for. Until that day you keep your right to setup and updates, and you are not charged again afterwards.

If you cancel in the middle of a term, there is no partial refund for the remaining days.

Renewal

If your subscription has renewed and you write to us within 14 days of the renewal, we refund the renewal fee as long as nothing was installed or updated in that term.

Right of withdrawal and digital services

Skillducks is a digital service and setup is delivered the moment you approve it. Under consumer law, for digital services delivered immediately with your consent, the right of withdrawal ends once the service has been delivered.

That is why we ask you clearly before starting a setup. As long as you have not started one, your 14-day right of withdrawal stays intact.

Nothing on this page narrows the rights you have as a consumer that cannot be removed by contract.

Wrong or duplicate charges

If you were charged twice for the same plan, or charged an amount you did not approve, we refund the full excess amount whether or not anything was installed. There is no time limit, so write when you notice.

If we end the service

If we shut the service down altogether, or close your account without a breach on your part, we refund the amount that matches the unused days of your subscription.

If your account was closed because of a serious breach of the terms of use, there is no refund.

How to ask for a refund

• Write through the form on the contact page, using the email address on your account.
• Tell us which plan you bought and the payment date. Add your transaction number if you have it.
• We review your request and email you the outcome.

We send an approved refund through the payment provider that took the payment, back to the payment method you used. How long it takes to appear on your account depends on your bank and card network.

Refunds are made in the currency you paid in and for the amount you paid. Exchange rate differences and fees applied by your bank are outside our control.

What happens after a refund

Once a refund is made, the rights that came with that plan end. Your free account stays open. You can close the account too if you wish.